Pension: List of complaints and solution

Following the continuous accumulated complaint of Pensioners, here is a list of possible complains and solutions provided to help given a pension related situation.

Ms IRIOWEN: Good day, my name is Iriowen. I retired from the Lagos State Ministry of Health in March 2014.

NLPC is my pension fund managers. But my efforts to move my funds to another company to do life annuity have proved abortive.

I was told that PenCom is not approving such at the moment. I will be very grateful for your cooperation

PENCOM: Dear Ms. Nwaosa, the Commission has not stopped the approval of transfers from Programmed Withdrawal to Retiree Life Annuity.

Kindly visit your Pension Fund Administrator (PFA) to process the transfer and report the PFA to PenCom if they do not accede to your request.

BITYONG: I retired in 2021 but what I am receiving as monthly pension is N33,000, even though, I have about N4.1 million.

I have a lot of problems to solve. I went to Stanbic Pensions to see if I could withdraw from my balance. They said I should complain to PenCom as they could do anything without an approval by the commission.

Kindly help so that I can establish a business.

PENCOM: Dear Mr Bityong, please note that the purpose of pension is to pay you monthly or quarterly to sustain you in retirement. The Law does not permit you to take all the money in your Retirement Savings Account (RSA).

However, when it is determined that the monthly pension will not be up to one-third of the prevailing minimum wage, then the funds in the RSA can be accessed enbloc.

SHITTU: My name is Shittu. My PFA is Access Guarantee Pension. I have applied for 25 per cent of my pension since last month. It is over a month. I have been calling Access Guarantee Pension Customer Service, but they keep telling me stories. Please I want to know what is causing the delay.

Also, I want to know if there’s anything you can do to help me out. Thank you.

PENCOM: Dear Mr. Muritala, kindly provide your Retirement Savings Account (RSA) PIN to enable the Commission address the complaint.

EMEKOMA: Good day, please I am due for payment and I have been following up with Stanbic IBTC, but was told that PenCom server is down and that is why I have not been paid. Please any information of when the server will be fixed. Thank you.

PENCOM: Dear Mr. Emekoma, the problem has been resolved. Kindly send your Retirement Savings Account (RSA) PIN to enable the Commission treat your complaint

MOORE: Good day, my data recapture could not be done because your portal is not open. I have applied since June of this year. Please help me.

PENCOM: Dear Mr. Moore, please proceed to your Pension Fund Administrator and carry out the Data Recapture Exercise with the correct NIN and RSA details.

MRS AJIBADE: Good day, I am Mrs Ajibade. l retired from Obafemi Awolowo University Teaching Hospital Complex (OAUTH), lle-lfe on May 13, 2022.

l finished my enrolment on July 18, 2022. Since then I have not been able to collect my entitlement while those who retired after me have been been paid.

My PFA is Crusader Sterling Pension. Please help me. I will be looking forward to hearing from you.

PENCOM: Dear Mrs. Taiwo, please note that the Commission is in the process of making payment and once it has been concluded, your Pension Fund Administrator will contact you.

CHIBUZOR: Good day, I am a retiree who has been processing his 25 per cent benefit with Stanbic IBTC. I was told there is network problem concerning data recapture. Your response will be highly appreciated.

PENCOM: Dear Mr. Chibuzor, please be informed that your Data Recapture Exercise has been successful. You may please proceed with the request of 25 per cent of your pension benefits with Stanbic IBTC Pension Fund Administrator.

ISA: Hello, my name is Isa. I retired since June 2007 through a downsizing exercise. I have not yet get my pension contribution.

My PFA is ARM Pension. I did the usual verification some time back. But yet I have not been paid.

PENCOM: Dear Mr. Isa, kindly provide the Commission or your Pension Fund Administrator with your severance pay slip as at the time of down sizing in order for the Commission to resolve your complaint.

RABE: Hello, my name is Rabe. I left since June 2007. But I have not got my pension contribution. My PFA is ARM Pension. I did the usual verification some time ago. Yet, I have not been paid.

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PENCOM: Dear Mr. Abdullahi, kindly provide a correct PIN to enable the Commission resolve your complaint.

HAYATUDEEN: Good morning ma, I am Ibrahim Yahaya Hayatudeen, a retired Immigration Officer. I retired on April 30, 2020. My last duty post was Kastina State Command.

My PFA is FCMB. I chose Leadway Annuity for Life and I submitted my agreement letter to FCMB Kastina State branch since on May 23, 2023, and till date I didn’t hear anything from them. All they told me yesterday was my money had since been transferred to PenCom and they are waiting for approval.

Kindly assist me in this situation. I want to know the position of things. I hope to hear a positive response from you.

PENCOM: Dear Mr. Hayatudeen, please note that your request to transfer to Retiree Life Annuity has been approved by the Commission. Kindly liaise with your Pension Fund Administrator to ensure the process is completed.

YAHUZA: My name is Yahuza. My date of retirement is April 26, 2022 from the Nigerian Correctional Service. I corrected my date of birth from June 26 to April 26, 1962.

NIMC have corrected there data. I will like Pencom to update theirs too so that my PFA can process my retirement benefits.

PENCOM: Dear Mr. Aliyu, kindly provide a correct PIN to enable the Commission resolve your complaint.